FAQ

Every item is fully custom-made based on your approved design, garment selection, and order details. Because of this, our process differs from standard retail.

Each order goes through design approval, production, and shipping, so timelines may vary depending on complexity, materials, and logistics.

Estimated Turnaround Time

Our standard turnaround is approximately 20–35 days from final approval and payment confirmation. This timeline includes both production and delivery.

What to Expect

Production begins once all details are finalized, including:

• Design approval
• Size and quantity confirmation
• Payment confirmation

Lead times may vary slightly depending on design complexity or specialty items. For orders with multiple products, items may be shipped separately based on production timelines.

Event Orders

Do you have a deadline? Let us know early.

We will prioritize your order based on your event date, but:

• We cannot guarantee delivery by a specific date
• Event timelines depend on production and shipping factors outside our full control
  

Shipping & Delivery

Shipping begins once your order has completed production.

Carrier delivery timelines are estimates and may vary depending on location and external conditions.

We use trusted carriers such as UPS, FedEx, and DHL.

Shipping timelines are calculated from the date your order is dispatched. Production time occurs prior to shipping.

Shipping Responsibility

Customers are responsible for providing accurate shipping details.

The League Collective is unable to take responsibility for:

• Incorrect or incomplete addresses
• Missed deliveries
• Refused shipments
• Stolen packages

Additional shipping fees may apply for re-delivery.

International Shipping & Customs

Some orders are produced internationally and may be subject to:

• Customs inspections
• Border clearance delays
• Carrier rerouting or restrictions

These processes are outside our control and may impact delivery timelines.

Delays Outside Our Control

The League Collective is unable to take responsibility for delays caused by:

• Weather or natural disasters
• Shipping or carrier disruptions
• Customs holds
• Supply chain or material shortages
• Production issues requiring rework
• Global or geopolitical events

If delays occur, we will communicate proactively and work to resolve them.

Lost Packages

We can assist with carrier claims, but outcomes are not guaranteed.

Damaged Packages

You must:

• Take clear photos of packaging and items
• Keep original packaging
• Report within 72 hours of delivery

Claims submitted after 72 hours may be more difficult to process.

Return for Inspection

In the event of a damage claim, we may require that items be returned to us for in-person inspection before a resolution can be determined. Failure to return items upon request may result in the claim being denied.

If a damage claim is denied following inspection, any reshipment of the items will be the sole responsibility of the client, including all associated shipping costs.

Color & Production Variations

Because all items are custom-made, some variation is normal.

Color Differences

Colors may vary due to:

• Screen vs real-life differences
• Fabric dye lots
• Printing and embroidery processes
• Lighting conditions

Pantone is used as a guide, not a guarantee.

Acceptable Variations

These are not considered defects:

• Minor placement shifts
• Slight print size differences across sizes
• Small stitching inconsistencies
• Fabric texture or GSM variation
• Wash or dye variation
• Loose threads
  

Mockups & Approvals

Mockups are visual guides—not exact production replicas.

Before approving, please review:

• Artwork
• Spelling
• Colors
• Placement
• Sizes and quantities

Once approved, these details are considered final.

Limitation of Liability

The League Collective cannot be held liable for:

• Delivery delays
• Missed event dates
• Shipping issues
• Customs delays
• Color or production variation
  

Customer Responsibilities

To ensure a smooth process, customers must:

• Provide complete and accurate order details
• Approve designs promptly
• Share deadlines early
• Inspect orders within 48 hours of delivery

Yes! We have a minimum of 30 pieces per style for our Signature Collection customization. We also offer standard screenprint and embroidery on popular brands like Comfort Colors, Gildan, Bella + Canvas, and more. Standard apparel printing has different minimum requirements based on the products, design details, and quantities. Please reach out to us and we'll be happy to get you an estimate!

Production for our League Collective Signature Line customization typically takes approximately 30–35 business days from approval and payment.This is an estimate and may vary depending on the order.

Because each order is different based on the product you choose, the quantity being ordered, design details, etc. Please reach out to us with order details to get pricing.

CONTACT US

All custom orders that require a 30pc minimum are already priced at wholesale!

Once your order is finalized, we will send you an invoice along with a payment link. You can pay with a credit card, ACH or check. We do require that all orders are prepaid before production can begin. If you are paying with a physical check, send a picture of the check before dropping it in the mail so we can start on your order.

Please note: All credit card payments are subject to a 3% service charge

Wholesale pricing is only available when placing a bulk order. If you are an organization looking to purchase for resale and fundraising opportunities, your best bet is to place a bulk wholesale order.

That said, we would be happy to generate a custom link to share with your organization for individual purchasing. However, all items offered for individual online orders will be priced at the suggested retail rate rather than wholesale rate and will still be subject to minimum order requirements.